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SECURE ONLINE ORDERING

You can shop at www.Spigen.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.
The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information, please read the Authorize.Net Privacy Policy.

PRIVACY QUESTIONS

Questions or concerns about SPIGEN's Privacy Policy or data processing?

Contact us

Privacy Policy

"Learn about how we collect, use and protect your information"



PRIVACY POLICY

Our Commitment to Privacy

Our Privacy Policy was developed as an extension of our commitment to combine quality products and services with integrity in dealing with our users. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. As we continue to develop our web site and take advantage of advances in technology, our privacy policy may change. Please refer to this page frequently for the most up-to-date information.

Online Account Registration

You may want to register with Spigen.com to make shopping faster and easier. For non- registered users, we request account information (email address and password), and billing and shipping information. As a registered customer, you only have to enter your billing and shipping addresses and account information once; they will be securely stored in our database for your future use. Using your username and password you may access your account online at any time to add, delete or modify information. If you are using a computer at a public place, we encourage you to log out at the end of your session. Your information may be stored with us, but it will not be accessible to anyone else from that computer.

The Information Collected By Spigen.com

When you shop with Spigen.com, we obtain information we need to complete your transaction. This may include your name, shipping address, billing address, telephone number, credit/debit card number with expiration date and your email address. Under no circumstances do we ever share, sell or rent your personal information with outside parties.

How We Use The Information Collected

Billing Information.

We use this information to confirm your credit/debit card information and to contact you if we have questions regarding your order. Your billing information may also be used for future Spigen, Inc. print mailings such as Spigen catalogs. You may request to be removed from our mailing list at anytime.

Shipping Information.

We use this information to ship the online order you had placed. Credit/Debit Card Information. We use this information to process your online order, and we may also need to provide this information to the company or companies who process your credit card payments.

Email Information.

After you place an order with Spigen.com, you will receive an email confirmation that we have received your order. You will receive this email only if you have provided us with your correct email address. We may also need to contact you via email if we have questions regarding your order. Your email information may also be used for future United Spigen, Inc. Email Newsletters which will include unsubscribing instructions. We would like to reiterate that under no circumstances do we ever share, sell or rent your personal information with outside parties.

Cookies And Their Use

Cookies are small data text files that your web browser stores on your computer when you visit some web sites. We use cookies to make your online shopping experience easier and more personalized, for instance, allowing you to retrieve an earlier shopping cart. Please note that your web browser must be set to accept cookies before you can place an order at Spigen.com.

 

 

Shipping & Delivery
 
  • We are not responsible for any item loss during the delivery or delivery time.
  • Please make sure to double check the shipping addresses to ensure the delivery.
  • If item returns to us due to incorrect shipping information, we will notify our customer know it is been returned by the post office, and automatically give customer refund for the purchase; however the S&H Charge is non-refundable.
  • We will ship out within 1 or 2 Business days. Our office is closed on weekends and holidays.
  • Orders placed on weekends and holidays will be processed the next business day. (Additionally, orders placed after 11:00 am PST will be considered placed on the next business day)

 

Shipping Methods

By USPS
First Class Mail: Usually takes 3 to 8 business days
Priority Mail: Usually takes 2 business days
Express Mail: Usually delivered by the next day from the day the shipment had been made.
First Class Mail International: Varies by destination. (Tracking is not provided for this method)

By FedEX
FedEx Ground Home Delivery ®: Delivery within 1 to 5 business days. Delivers on Saturdays at no extra charge.
FedEx Express Saver®:Delivery is in 3 business days by 4:30 p.m. in PST to most areas (by 7 p.m. to residences). Available throughout all states except Alaska and Hawaii. No delivery on Saturday
FedEx Standard Overnight ®: When you need it there next business day in the afternoon. Delivery is by 3 p.m. to most areas and by 4:30 p.m. in PST to some rural areas, throughout all 50 states (Hawaii service is outbound only). No delivery on Saturday.

FedEx International  Economy ® : Time-definite delivery typically in 2–5 business days (typically 2 or 3 business days to Canada, Mexico and Puerto Rico). From the U.S. to more than 215 countries and territories.
FedEx International Priority ® :Time-definite delivery typically in 1, 2 or 3 business days. From the U.S. to more than 220 countries and territories, and to the U.S. from more than 220 countries and territories.

"ADDITIONAL SHIPPING INFORMATION"

  • Timely delivery is subject to the Terms of Service published by the carrier. Note that circumstances out of our control (like natural disasters, holiday delays, etc.) may produce shipping postponements. Please note that USPS First Class International Mail does not offer tracking information. 
  • The recipient of the order will be responsible for any import duties or taxes charged by the recipient's country and any carrier-related fees. These fees can vary widely from country to country.
    (Please contact your local customs office for further information.)

 

 

Special Considerations
 
  • All orders are subject to approval based on the billing information provided.
  • All orders may be placed on hold for further security verifications if billing and shipping information is different and/or order total exceeds over $100 USD.
  • In the occasion that an item is out of stock or unavailable, your order may not be shipped until a Customer Care Representative has contacted you for further instructions.

 

Returns/Exchange
 

Making a return is easy as 1-2-3!
All of our products have a 30-Day Money Back Guarantee.
Items purchased within 30-days can be returned for a refund.

Making a return in 3 easy steps!


  1. Send a request to our Returns Department (please use our form on Help Desk and select “Returns Department”)
  2. Fill out the RMA form after the initial review from our representatives.
  3. Ship back the return product along with the RMA form.

Requirements for Returns:

  • Must include a valid original purchase order number from Spigen.com, purchases made outside of Spigen.com must contact their seller for returns.
  • All returned products should be in the original packaging without any missing contents.
  • Any returned products that are not in original condition and missing contents are subject to a minimum $5 restocking fee.
  • Return shipping will be at the buyer’s cost.
  • Shipping and Handling fees are non-refundable for both ways.
  • Refund processes could take up to a week after the items are received.
  • We recommend adding a tracking number or delivery confirmation with your shipment to ensure your return is received (highly recommended for International returns). Spigen Inc is not liable for lost or stolen packages during the transit of the return.

A confirmation email will be sent once the return package has been processed at our facilities.

If you have questions regarding your return or regarding a warranty request, please contact our Customer Service Returns Department here: www.spigen.com/support

*** ALL SALE AND PROMOTIONAL ITEMS will not be eligible for Returns, Exchanges, and/or Warranties.

 

Replacement Warranty
 
 

We are responsible for our product conditions. We would love to help you resolve any issues. We want you to have a positive experience every time you shop with Spigen.  Please let us know if you have received any defected item by contacting us here: www.spigen.com/support

We offer 90-Day Limited Warranty against Manufacture Defects.

  • This policy is only valid for naturally defected item as that counts as a production error.
  • Defection caused by any other accidents, including failure of installation, carelessness by the user, or defection caused by owner's usage, cannot be applied for this warranty.

Items must be requested to be warrantied within 90-Days of the purchase date to be considered for a defect review, otherwise it will not be eligible for any warranties.

There are some requirements for Warranty:

  • Close-up photo of defected item, defected area
  • Full name used on purchase
  • Order # with full name of the product purchased
  • Shipping Address

After it’s approved for defect review, we require the item to be returned back to us for a refund and we will provide return postage for the defected item (US only).

Refund Process could take up to 1~2 weeks after item was received to process.

Defective items are sent to our R&D department for review. 

After we receive the defected item, we will issue a refund to your original payment method.

Only items purchased from Spigen.com will be eligible for this warranty

If the customer had purchased from our authorize reseller please contact them for their own policies.
If the item had been purchased from non-authorized reseller, it will not be eligible for any of warranties.

 
*** ALL SALE AND PROMOTIONAL ITEMS will not be eligible for Returns, Exchanges, and/or Warranties.

 

Glass Replacement Policy
 

Replacing your GLAS.t screen protector just got easier! Whether you’ve suffered an application error, scratched the surface, or cracked it while saving your phone, we’ve got you covered! We’re now offering low cost replacements on glass screen protectors no matter what the reason for one full year. Simply return your old glass screen protector with the RMA form below and take advantage of our low cost replacements. Returned packages must be time stamped within 1 year of the purchase date to qualify for the low cost replacement discount code. More replacement requirement information is on the RMA form below.

iPhone 5
$15 for iPhone 5 GLAS.t SLIM Screen Protector (w/ FREE Shipping)
$18 for iPhone 5 GLAS.tR SLIM Screen Protector (w/ FREE Shipping)
$18 for iPhone 5 GLAS.t NANO SLIM Screen Protector (w/ FREE Shipping)
$20 for iPhone 5 GLAS.tR NANO SLIM Screen Protector (w/ FREE Shipping)

Samsung Galaxy S4
$15 for Galaxy S4 GLAS.t SLIM Screen Protector (w/ FREE Shipping)
$18 for Galaxy S4 GLAS.tR SLIM Screen Protector (w/ FREE Shipping)
$18 for Galaxy S4 GLAS.t NANO SLIM Screen Protector (w/ FREE Shipping)

Samsung Note 3
$18 for Galaxy Note 3 GLAS.t SLIM Screen Protector (w/ FREE Shipping)
$20 for Galaxy Note 3 GLAS.tR SLIM Screen Protector (w/ FREE Shipping)

Nexus 5
$18 for Nexus 5 GLAS.t NANO SLIM Screen Protector (w/ FREE Shipping)
$20 for Nexus 5 GLAS.tR NANO SLIM Screen Protector (w/ FREE Shipping)

iPad
$30 for iPad Mini GLAS.t Screen Protector (w/ FREE Shipping)
$35 for iPad Air GLAS.t Screen Protector (w/ FREE Shipping)

Glas Replacement Program Effective: January 2014

 

*Shipping is included and covered ONLY with domestic USPS First Class Mail. All other methods are not covered.
**All promotions and programs are subject to change without prior notice
**Cannot be combined with any other offers or promotional codes


Please click here to download and complete the glass RMA form. You will need to include this form with your return package. Further instrucations are on the form as well.

Limitatioin on Liability
 

In no event shall Spigen Inc or its suppliers shall be liable to you or any third party for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of the use of the product, including, without limitation, loss of value of the product or any third party products that are used in or with the product, property damage, or loss of use of the product or any third party products that are used in or with the product, even if Spigen Inc has been advised of the possibility of such damages. Spigen Inc has no liability for any damage or destruction to consumer electronics devices, other personal property that are in the products, or any loss of data contained in the foregoing devices. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract, tort (including negligence) or otherwise), the entire liability of Spigen Inc and any of its suppliers shall be limited to the amount actually paid by you for the product. Some jurisdictions do not allow the limitation or exclusion of certain warranties and conditions, and/or the disclaimer of some types of damages, so some of the above might not apply to you.


 

Office Hours
 
Our office hour is M - F 9AM~6PM.
Our office will be closed on weekends and holidays. Orders placed on a weekend or holiday will be shipped out the following business day.

2014 Postal Holidays

*There may be an extended delay with the shipping and handling time during Holiday and/or Peak seasons
Wednesday, January 1
–   New Year's Day (observed)
• Monday, January 20
–   Martin Luther King, Jr. birthday (observed)
• Monday, February 17
–   Washington's birthday (President’s Day)
• Monday, May 26 –   Memorial Day
• Friday, July 4 –   Independence Day
• Monday, September 1
–   Labor Day
• Monday, October 13
–   Columbus Day
• Tuesday, November 11 –   Veterans’ Day (observed)
• Thursday, November 27 –   Thanksgiving Day
• Thursday, December 25 –   Christmas Day
 
Store Policy Updated on August 16, 2013