Privacy Policy

• We are not responsible for any item loss during the delivery or delivery time.
• Please make sure to double check the shipping addresses to ensure the delivery.
• If item returns to us due to incorrect shipping information, we will notify our customer know it is been returned by the post office, and automatically give customer refund for the purchase; however the S&H Charge is non-refundable.
• We will ship out within 1 or 2 Business days. Our office is closed on weekends and holidays.
• Orders placed on weekends and holidays will be processed the next business day. (Additionally, orders placed after 1:00 pm PST will be considered placed on the next business day)

 

Shipping Methods

By USPS
First Class Mail: Usually takes 3 to 8 business days
Priority Mail: Usually takes 2 business days
Express Mail: Usually delivered by the next day from the day the shipment had been made.
First Class Mail International: Varies by destination. (Tracking is not provided for this method)

By FedEX
FedEx Ground Home Delivery ®: Delivery within 1 to 5 business days. Delivers on Saturdays at no extra charge.
FedEx Express Saver®:Delivery is in 3 business days by 4:30 p.m. in PST to most areas (by 7 p.m. to residences). Available throughout all states except Alaska and Hawaii. No delivery on Saturday
FedEx Standard Overnight ®: When you need it there next business day in the afternoon. Delivery is by 3 p.m. to most areas and by 4:30 p.m. in PST to some rural areas, throughout all 50 states (Hawaii service is outbound only). No delivery on Saturday.

FedEx International  Economy ® : Time-definite delivery typically in 2–5 business days (typically 2 or 3 business days to Canada, Mexico and Puerto Rico). From the U.S. to more than 215 countries and territories.
FedEx International Priority ® :Time-definite delivery typically in 1, 2 or 3 business days. From the U.S. to more than 220 countries and territories, and to the U.S. from more than 220 countries and territories.

"ADDITIONAL SHIPPING INFORMATION"

• Timely delivery is subject to the Terms of Service published by the carrier. Note that circumstances out of our control (like natural disasters, holiday delays, etc.) may produce shipping postponements. Please note that USPS First Class International Mail does not offer tracking information. 
• The recipient of the order will be responsible for any import duties or taxes charged by the recipient's country and any carrier-related fees. These fees can vary widely from country to country.
  (Please contact your local customs office for further information.)

 

Only items purchased Directly from Spigen.com will be eligible for return request.
If the customer had purchased our products from our authorize reseller please contact them for their own policies.
This policy will not cover the items that had been purchased from non-authorized reseller.

We offer 30 days Money Back Guarantee.

• Return must be made within 30 days from purchase date.
• All Returned Products Should be Complete in Original Packaging without any missing contents.
• Any Returned Products that are not in Original Packaging or are missing contents are subject to Minimum $5 Restocking Fee.
• Return shipping fee is at buyer's cost.
• Shipping and Handling fees in both ways are non-refundable, except in condition where the company was at fault (such as Manufacturer Defect, Wrong Item sent by company's error).
• Please contact us at our Help Desk found in your Account Dashboard at sign in. Please send all requests to the Returns Department and provide your purchasing information that had been sent at the time of purchase.
• Refund process could take up to 1 ~ 2 weeks after item was received.
• We recommend you to add tracking number or delivery confirmation options with your shipment to ensure that we received your returning item.
• GLAS.t and GLAS.tR products are subject to a GLAS.t Replacement Policy and are not elligible for refunds. See details below.

 

We are responsible for our product conditions. We would love to help you resolve any issues. We want you to have a positive experience every time you shop with Spigen SGP.  Please let us know if you have received any defected item by contacting us at our Help Desk found in your Account Dashboard when you sign in. Send all inquiries to the Warranty Department

We offer 90-Day Limited Warranty against Manufacture Defects.

• This policy is only valid for naturally defected item as that counts as a production error.
• Defection caused by any other accidents, including failure of installation, carelessness by the user, or defection caused by owner's usage, cannot be applied for this warranty.

Items must be requested to be warrantied within 90-Days of the purchase date to be considered for a defect review, otherwise it will not be eligible for any warranties.

There are some requirements for Warranty:

• Close-up photo of defected item, defected area
• Full name used on purchase
• Order # with full name of the product purchased
• Shipping Address

After it’s approved for defect review, we require the item to be returned back to us for a refund and we will provide return postage for the defected item (US only).

Refund Process could take up to 1~2 weeks after item was received to process.

Defective items are sent to our R&D department for review. 

After we receive the defected item, we will issue a refund to your original payment method.

Only items purchased from Spigen.com will be eligible for this warranty

If the customer had purchased from our authorize reseller please contact them for their own policies.
If the item had been purchased from non-authorized reseller, it will not be eligible for any of warranties.

 

Glass Replacement Policy

We’ve got a new and improved 30 day replacement policy for our loyal customers who have purchased a GLAS.t and/or GLAS.tR. We’re offering low cost replacements on glass screen protectors no matter what the reason. Whether you suffered an anxiety-filled installation fail, or experienced some wear and tear on your screen protector, you can take advantage of our low cost replacements. Replacement requests must be made within 30 days of the purchase date to qualify for the low cost replacement discount code. Returns without requests to Customer Service will need to be made within 30 days. Any additional replacemnts will fall under a 30 day period of the last replacement order placed, not the date of the original purchase order. $15 for iPhone 4 GLAS.t Screen Protector (w/ FREE Shipping) $15 for iPhone 5 GLAS.t Screen Protector (w/ FREE Shipping) $18 for iPhone 5 GLAS.tR Screen Protector (w/ FREE Shipping) $35 for iPad 2/3/4 GLAS.t Screen Protector (w/ FREE Shipping) *Shipping is included and covered ONLY with domestic USPS First Class Mail. All other methods are not covered. Please click here to download and complete the glass RMA form. You will need to include this form with your return package. Further instrucations are on the form as well.