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Policy

"Learn about how we collect, use and protect your information"



PRIVACY POLICY

Our Commitment to Privacy

Our Privacy Policy was developed as an extension of our commitment to combine quality products and services with integrity in dealing with our users. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. As we continue to develop our web site and take advantage of advances in technology, our privacy policy may change. Please refer to this page frequently for the most up-to-date information.

Online Account Registration

You may want to register with Spigen.com to make shopping faster and easier. For non- registered users, we request account information (email address and password), and billing and shipping information. As a registered customer, you only have to enter your billing and shipping addresses and account information once; they will be securely stored in our database for your future use. Using your username and password you may access your account online at any time to add, delete or modify information. If you are using a computer at a public place, we encourage you to log out at the end of your session. Your information may be stored with us, but it will not be accessible to anyone else from that computer.

The Information Collected By Spigen.com

When you shop with Spigen.com, we obtain information we need to complete your transaction. This may include your name, shipping address, billing address, telephone number, credit/debit card number with expiration date and your email address. Under no circumstances do we ever share, sell or rent your personal information with outside parties.

How We Use The Information Collected

Billing Information.

We use this information to confirm your credit/debit card information and to contact you if we have questions regarding your order. Your billing information may also be used for future Spigen, Inc. print mailings such as Spigen catalogs. You may request to be removed from our mailing list at anytime.

Shipping Information.

We use this information to ship the online order you had placed. Credit/Debit Card Information. We use this information to process your online order, and we may also need to provide this information to the company or companies who process your credit card payments.

Email Information.

After you place an order with Spigen.com, you will receive an email confirmation that we have received your order. You will receive this email only if you have provided us with your correct email address. We may also need to contact you via email if we have questions regarding your order. Your email information may also be used for future United Spigen, Inc. Email Newsletters which will include unsubscribing instructions. We would like to reiterate that under no circumstances do we ever share, sell or rent your personal information with outside parties.

Cookies And Their Use

Cookies are small data text files that your web browser stores on your computer when you visit some web sites. We use cookies to make your online shopping experience easier and more personalized, for instance, allowing you to retrieve an earlier shopping cart. Please note that your web browser must be set to accept cookies before you can place an order at Spigen.com
 
Shipping & Delivery
 
  • We are not responsible for any item loss during the delivery or delivery time.
  • Please make sure to double check the shipping addresses to ensure the delivery.
  • If item returns to us due to incorrect shipping information, we will notify our customer know it is been returned by the post office, and automatically give customer refund for the purchase; however the S&H Charge is non-refundable.
  • We will ship out within 1 or 2 Business days. Our office is closed on weekends and holidays.
  • Orders placed on weekends and holidays will be processed the next business day. (Additionally, orders placed after 11:00 am PST will be considered placed on the next business day)

 

Shipping Methods

By USPS
First Class Mail: Usually takes 3 to 8 business days
Priority Mail: Usually takes 2 business days
Express Mail: Usually delivered by the next day from the day the shipment had been made.
First Class Mail International: Varies by destination. (Tracking is not provided for this method)

By FedEX
FedEx Ground Home Delivery®: Delivery within 1 to 5 business days. Delivers on Saturdays at no extra charge.
FedEx Express Saver®:Delivery is in 3 business days by 4:30 p.m. in PST to most areas (by 7 p.m. to residences). Available throughout all states except Alaska and Hawaii. No delivery on Saturday
FedEx Standard Overnight®: When you need it there next business day in the afternoon. Delivery is by 3 p.m. to most areas and by 4:30 p.m. in PST to some rural areas, throughout all 50 states (Hawaii service is outbound only). No delivery on Saturday.

FedEx International  Economy® : Time-definite delivery typically in 2–5 business days (typically 2 or 3 business days to Canada, Mexico and Puerto Rico). From the U.S. to more than 215 countries and territories.
FedEx International Priority® :Time-definite delivery typically in 1, 2 or 3 business days. From the U.S. to more than 220 countries and territories, and to the U.S. from more than 220 countries and territories.

"ADDITIONAL SHIPPING INFORMATION"

  • Timely delivery is subject to the Terms of Service published by the carrier. Note that circumstances out of our control (like natural disasters, holiday delays, etc.) may produce shipping postponements. Please note that USPS First Class International Mail does not offer tracking information. 
  • The recipient of the order will be responsible for any import duties or taxes charged by the recipient's country and any carrier-related fees. These fees can vary widely from country to country.
    (Please contact your local customs office for further information.)
 
Special Considerations
 
  • All orders are subject to approval based on the billing information provided.
  • All orders may be placed on hold for further security verifications if billing and shipping information is different and/or order total exceeds over $100 USD.
  • In the occasion that an item is out of stock or unavailable, your order may not be shipped until a Customer Care Representative has contacted you for further instructions.
 
Returns/Exchange
 

Making a return is easy as 1-2-3!
All of our products have a 30-Day Money Back Guarantee.
Items purchased within 30-days can be returned for a refund.

Making a return in 3 easy steps!

  1. Send a request to our Returns Department (please use our form on Help Desk and select “Returns Department”)
  2. Fill out the RMA form after the initial review from our representatives.
  3. Ship back the return product along with the RMA form.

Requirements for Returns:

  • Must include a valid original purchase order number from Spigen.com, purchases made outside of Spigen.com must contact their seller for returns.
  • All returned products should be in the original packaging without any missing contents.
  • Any returned products that are not in original condition and missing contents are subject to a minimum $5 restocking fee.
  • Return shipping will be at the buyer’s cost.
  • Shipping and Handling fees are non-refundable for both ways.
  • Refund processes could take up to a week after the items are received.
  • We recommend adding a tracking number or delivery confirmation with your shipment to ensure your return is received (highly recommended for International returns). Spigen Inc is not liable for lost or stolen packages during the transit of the return.

A confirmation email will be sent once the return package has been processed at our facilities.

If you have questions regarding your return or regarding a warranty request, please contact our Customer Service Returns Department here: www.spigen.com/support

*** ALL SALE AND PROMOTIONAL ITEMS will not be eligible for Returns, Exchanges, and/or Warranties.

 
Replacement Warranty
 

We are responsible for our product conditions. We would love to help you resolve any issues. We want you to have a positive experience every time you shop with Spigen.  Please let us know if you have received any defected item by contacting us here: www.spigen.com/support

The 90-Day Warranty has changed to 2 YEARS!


Spigen 2-Year Warranty*

Spigen offers a 2-year limited manufacturer warranty on a majority of Spigen products. Spigen products purchased from distributors or resellers are not covered by the 2 year warranty. Certain Spigen products may have different warranties, which will be explicitly stated within this document. Examples of products with different warranties are, but not limited to, screen protectors, chargers, cables, backpacks, and glass products. This warranty is only valid for items that are considered defected. Defects are defined as imperfections or flaws that are produced by a manufacturing error. Accidental drops, installation failures, normal wear and tear, etc. caused by the owner are not covered under this warranty.

Visit the official Spigen Support Center to see “Our Warranty Policy” for more information on how to process a claim. Important Note: For purchases made on Amazon.com, eBay or any other online marketplaces, the warranty mentioned above may or may not qualify. Only products sold specifically by Official Spigen online stores are covered by these warranties. Spigen products sold by any other seller(s) on these platforms will not qualify.

Spigen Lifetime Warranty*

Spigen offers a limited lifetime warranty for all Spigen screen protectors excluding glass screen protectors. This warranty is only valid for screen protectors that are considered defects. Defect is defined as an imperfection or flaw that is produced by a manufacturing error. Accidental drops, installation failures, etc. caused by the owner are not covered under this warranty. Important Note: This warranty excludes all glass products. Visit the official Spigen Support Center and see “Glass Replacement Program” for more information.


Spigen General Defect Warranty

All products listed below come with a 100-day general warranty*

  • Backpacks
  • Chargers
  • Cables
  • Body Shields
  • Glass Products

*All terms and conditions for any and all warranties are subject to change under the sole discretion of Spigen Inc.

Spigen 30-Day Money Back Guarantee

All products purchased directly from Spigen are covered by our 30-day money back guarantee. Visit the official Spigen Support Center and see “Our Returns Policy” for more information.

Who qualifies?

The Spigen warranty is non-transferable and covers only the original end-buyer. Proof of purchase is required to qualify for the warranty. What qualifies?
Only products that are purchased directly from Spigen are eligible for this warranty as other sellers/channels may offer different or altered warranties. The warranty does not cover the following:

  • Normal wear and tear from daily use of product
  • Product was used for unintended purposes
  • Misuse, mishandling, accident, or other abnormal use of product
  • Damage caused by improper or unauthorized repair or maintenance
  • Product is not genuine or not manufactured by Spigen
  • 3rd party purchases are not covered under Spigen warranties

How to submit a warranty:

You must Ship or Mail back your original products with the Warranty Claims Form. To obtain the Warranty Claims Form, contact our customer support at support@spigen.com.

Return the package to:

Spigen Inc - Warranty
9838 Research Dr.
Irvine, CA 92618

Including all of the information above in your package will help ensure prompt processing of your warranty claim.

All of the shipping costs for sending back your case will be in the responsibility of the owner of the case. Any customs fees, including, but not limited to, taxes, duties and any other courier related fees are in the responsibility of the owner. We advise using a traceable shipping method to ensure safe delivery to Spigen Inc. Spigen Inc is not liable for lost, stolen, or damaged shipments for returning packages.

Once the product is received by Spigen, we will inspect the product (within 7-10 business days of receipt on average) to determine if the product is covered under the limited warranty. If the product is determined to be covered under the Limited Warranty, Spigen, under its judgment and discretion, will repair, replace, or recondition the product. Spigen Inc will pay for the shipment of any replacement parts or products under the limited warranty to remedy the defective product.

DISCLAIMER: All products returned to Spigen Inc will be subject to review for authentication. If any of the products are found to be counterfeit, it will be confiscated and turned over to Spigen's legal department for further actions. These counterfeit items will not be returned once in the possession of Spigen Inc.

Warranty Disclaimers

Except for the express warranties provided herein, Spigen Inc (“Spigen”) makes no express or implied warranties of any kind whatsoever with respect to the product in terms of merchantability, fitness, particular purpose, design, condition, quality, or performance of the product. In addition Spigen will not be liable for any damages of any kind resulting from the purchase or use of products or incidental damages or consequential loss of profits or benefits.

Spigen reserves the right to waive responsibility for warranty coverage for situations including, but not limited to, other implied warranties from authorized or unauthorized sellers, warranties expressed in written or verbal form for non-genuine or counterfeit Spigen product distributors or vendors, any intentional action to contort or take advantage of the warranty for financial or personal gain.

Defection caused by any other accident, including failure of installation, carelessness by the user, or defection caused by owner's usage, cannot be applied for the above mentioned warranties. For products that come as a package, only the defected item from the package will be remedied, and this remedy may be repeated within 90 days or the remainder of the warranty. The original product is needed for any future warranty requests regarding the order.

Spigen reserves the right to replace, repair, rebuild, and recondition products at Spigen’s sole option. If the product under warranty becomes inactive or no longer in production, Spigen reserves the right to replace the inactive product with a similar or better product in accordance to Spigen judgment and discretion.

Excluding the express warranty provided, Spigen Inc, in no event shall be liable for any incidental, consequential, indirect, or punitive damages arising from the use of any Spigen product, including, but without limitation, device damage, data loss, or personal injury.

*** ALL SALE AND PROMOTIONAL ITEMS will not be eligible for Returns, Exchanges, and/or Warranties.
 
Glass Replacement Policy
 

Replacing your GLAS.t screen protector just got easier! Whether you’ve suffered an application error, scratched the surface, or cracked it while saving your phone, we’ve got you covered! We’re now offering low cost replacements on glass screen protectors no matter what the reason for one full year.


(Program Offers are valid while supplies last)
 
Limitation on Liability
 

In no event shall Spigen Inc or its suppliers shall be liable to you or any third party for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of the use of the product, including, without limitation, loss of value of the product or any third party products that are used in or with the product, property damage, or loss of use of the product or any third party products that are used in or with the product, even if Spigen Inc has been advised of the possibility of such damages. Spigen Inc has no liability for any damage or destruction to consumer electronics devices, other personal property that are in the products, or any loss of data contained in the foregoing devices. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract, tort (including negligence) or otherwise), the entire liability of Spigen Inc and any of its suppliers shall be limited to the amount actually paid by you for the product. Some jurisdictions do not allow the limitation or exclusion of certain warranties and conditions, and/or the disclaimer of some types of damages, so some of the above might not apply to you.

 
Office Hours
 

Our office hour is M - F 9AM~6PM.
Our office will be closed on weekends and holidays. Orders placed on a weekend or holiday will be shipped out the following business day.

2014 Postal Holidays

*There may be an extended delay with the shipping and handling time during Holiday and/or Peak seasons.

Wednesday, January 1
–   New Year's Day (observed)
• Monday, January 20
–   Martin Luther King, Jr. birthday (observed)
• Monday, February 17
–   Washington's birthday (President’s Day)
• Monday, May 26 –   Memorial Day
• Friday, July 4 –   Independence Day
• Monday, September 1
–   Labor Day
• Monday, October 13
–   Columbus Day
• Tuesday, November 11 –   Veterans’ Day (observed)
• Thursday, November 27 –   Thanksgiving Day
• Thursday, December 25 –   Christmas Day

Store Policy Updated on May 22, 2014