Spigen.com Policy

We are not responsible for any item loss during the delivery or delivery time.
Please make sure to double check the shipping addresses to ensure the delivery.
If item returns to us due to incorrect shipping information, we will notify our customer know it is been returned by the post office, and automatically give customer refund for the purchase; however the S&H Charge is non-refundable.
We do not guarantee the delivery time; delivery issue is upon the shipping company, USPS (or the Post Office of the country for international shipments) and FedEx®.
We will try our best to ship out the purchased item within 1 or 2 Business days. Our office is closed on weekends and holidays. Orders placed on weekends and holidays will be processed the next business day. Additionally, orders placed after 1:00 pm PST will be considered placed on the next business day.

We have three shipping options for domestic orders:

By USPS
First Class Mail: Usually takes 3 to 4 business day
Priority Mail: Usually takes 2 business day
Express Mail: Usually delivered by the next day from the day the shipment had been made.

We have three shipping options for international orders:

First Class Mail International: Varies by destination. (Tracking is not provided for this method)
Priority Mail International: Usually takes 6~10 business day.
Express Mail International: Usually takes 3~5 business day.

By FedEX
FedEx Ground Home Delivery ®: Delivery within 1 to 5 business days. Delivers on Saturdays at no extra charge.

FedEx Express Saver®:Delivery is in 3 business days by 4:30 p.m. in PST to most areas (by 7 p.m. to residences). Available throughout all states except Alaska and Hawaii. No delivery on Saturday

FedEx Standard Overnight ®: When you need it there next business day in the afternoon. Delivery is by 3 p.m. to most areas and by 4:30 p.m. in PST to some rural areas, throughout all 50 states (Hawaii service is outbound only). No delivery on Saturday.

FedEx International  Economy ® : Time-definite delivery typically in 2–5 business days (typically 2 or 3 business days to Canada, Mexico and Puerto Rico). From the U.S. to more than 215 countries and territories.

FedEx International Priority ® :Time-definite delivery typically in 1, 2 or 3 business days. From the U.S. to more than 220 countries and territories, and to the U.S. from more than 220 countries and territories.

 

We will also be offering DHL as an international shipping method soon.

Although USPS/FedEX would show you the estimated delivery time, we recommend our domestic customers to expect up to 7-business day in case of delay according to USPS and FedEX. For international customers, please allow up to 14 to 20- business day for the shipment. Please note that USPS First Class International Mail does not offer tracking for this method and delivery is subject to the destinatioin country's customs clearance.

"ADDITIONAL SHIPPING INFORMATION"
 The recipient of the order will be responsible for any import duties or taxes charged by the recipient's country and any carrier-related fees. These additional charges will be collected from the recipient by our shipping carrier at the time of delivery. Purchases of products may be subject to these import taxes, custom duties and fees. These fees can vary widely from country to country. Please contact your local customs office for further information.

Only items purchased Directly from Spigen.com will be eligible for return request.
If the customer had purchased our products from our authorize reseller please contact them for their own policies.
This policy will not cover the items that had been purchased from non-authorized reseller.

We offer 30 days Money Back Guarantee. **

Return must be made within 30 days from purchase date.
All Returned Products Should be Complete in Original Packaging without any missing contents.
Any Returned Products that are not in Original Packaging or are missing contents are subject to Minimum $5 Restocking Fee.
Return shipping fee is at buyer's cost.
Shipping and Handling fees in both ways are non-refundable, except in condition where the company was at fault (such as Manufacturer Defect, Wrong Item sent by company's error).
Please contact us at info@spigen.com and provide your purchasing information that had been sent at the time of purchase.
Refund process could take up to 1 ~ 2 weeks after item was received.
We recommend you to add tracking number or delivery confirmation options with your shipment to ensure that we received your returning item.

** Due to the nature of glass screen protectors, the GLAS.t. for iPhone 4/4S, Galaxy Note, new iPad / iPad 2, and GLAS for Samsung Galaxy S2 is not covered under the 30 Day Money Back Guarantee if the package has been opened. Only defects will be accepted for review regarding warranty. 

We are responsible for our product conditions. Please let us know if you have received any defected item by contacting us at info@spigen.com.

We offer Lifetime Warranty against manufacture defects.
This policy is only valid for naturally defected item as that counts as a production error.
Defection caused by anyother accidents, including failure of installation, carelessness by the user, or defection caused by owner's usage, can not be applied for this warranty.
For the product that comes as a package, we only replace the defected item from the package, and this replacement will be good for one time.
There are some requirements for the replacement:
-Close-up photo of defected item, defected area
-Full name used on purchase
-Order # with full name of the product purchased
-Shipping Address
Warranty Process could take up to 6 ~ 8 weeks after item was received to process.
Only items purchased from Spigen.com will be eligible for this warranty.
If the customer had purchased from our authorize reseller please contact them for their own policies.
If the item had been purchased from non-authorized reseller, it will not be eligible for any of warranties.