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Most Frequently Asked Questions

  • 1. How do I return my package? Do I need to include anything?
  • 2. I sent in a question to Customer Support, how long will it take to receive a response?
  • 3. How do I know which side is the adhesive side for my screen protector?
  • 4. Is there a retail store or an online seller in my country?
  • 5. I keep getting an error message when I'm trying to complete my order, what should I do?
  • 6. What is SPIGEN SGP’s warranty policy?
  • 7. Will I be covered for warranty if I buy from an Authorized Partner?
  • 8. Why are there charges on my account when I did not receive an order confirmation?
  • 9. Why hasn't my package arrived yet? (International packages)
  • 10. What is your policy on lost or delayed packages?
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FAQ Topics

  • Shipping - Domestic

    1. Do you ship over the weekend?

    2. What shipping methods do you offer?

    3. Why hasn't my package arrived yet?

  • Shipping - International

    1. What shipping methods do you offer?

    2. How much does shipping cost?

    3. What about customs and import taxes?

  • Returns & Exchanges

    1. How do I return my package? Do I need to include anything?

    2. You sent me an order I didn't want or sent me the wrong order and I want a refund, what should I do?

    3. I ordered the wrong item for my device. Can I exchange the item for something else?

  • Warranty

    1. How do I claim a warranty replacement?

    2. How long does a warranty replacement process take?

    3. What is SPIGEN SGP’s warranty policy?

  • Authorized Partners

    1. Is there a retail store or an online seller in my country?

    2. Will I be covered for warranty if I buy from an Authorized Partner?

    3. How do I become an Authorized Partner with Spigen?

  • Product Inquiry

    1. Are there FAQ's for each product?

    2. How do I know which side is the adhesive side for my screen protector?

    3. How should I remove the screen protector? Will it damage my phone or leave any residue?

  • Social Media and Promotions

    1. Why isn't my discount code working?

    2. Where can I add the discount/gift code?

    3. Are your online events open internationally?

  • Customer Support

    1. I sent in a question to Customer Support, how long will it take to receive a response?

    2. I'm being asked to verify my Shipping and Billing address, what do I do?

    3. How do I contact Customer Support?